Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"6dc0b0a5335e7b130711c66496d0b1b87eb22717_lout","branding":{"id":"2","key":"vinc","name":"Veilock Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4b7bde","headerLinkHoverBGColor":"#4b7bde","headerBadgeColor":"#4b7bde"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Unified Help Portal","sharedPortalName":"Nubinity Unified Help Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Unified Help Portal","sharedPortalName":"Nubinity Unified Help Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b7573306-8af2-47d6-b15f-d460c99bfc56/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZWUxMWFjNC02NjE1LTRhZGQtODI5OS0xODI3ZTliYTc5NDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI3NTczMzA2LThhZjItNDdkNi1iMTVmLWQ0NjBjOTliZmM1NiI6WyJyZWFkIl19LCJleHAiOjE3NzU4NzYyMTQsIm5iZiI6MTc3NTg3NTYxNH0.oXWdmQswIMUMvlpBehTJveWznt9rGuLunDPJ4mglYts&client=3ee11ac4-6615-4add-8299-1827e9ba7948&height=300&mode=fit","bannerMediaApiFileId":"b7573306-8af2-47d6-b15f-d460c99bfc56","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"vinc","projectId":10101,"serviceDeskId":2,"name":"Veilock Support","description":"<p>Support for Veilock VPN services including bypass and non bypass, enterprise, and government.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"35","name":"Account Help","descriptionHtml":"","callToAction":"Account Help","introHtml":"<p>For account related issues</p>","icon":10493,"iconUrl":"https://nubinityops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[8],"key":""},{"id":"82","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"<p>Billing Related questions? We are here to help.</p>","icon":10484,"iconUrl":"https://nubinityops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[8],"key":""},{"id":"12","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10519,"iconUrl":"https://nubinityops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[8],"key":""},{"id":"83","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Help for VPN related Issues</p>","icon":10466,"iconUrl":"https://nubinityops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[6],"key":""},{"id":"100","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10543,"iconUrl":"https://nubinityops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10529,"iconUrl":"https://nubinityops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"15","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10523,"iconUrl":"https://nubinityops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"34","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help with something? This is the right place.</p>","icon":10505,"iconUrl":"https://nubinityops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Support"},{"id":8,"name":"Account & Billing"}],"orderMapping":{"6":[83],"8":[12,82,35],"10":[15],"9":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fd5a426d-53bf-3f55-96b0-05bf755fb15b","appLinkName":"","appLinkUrl":"","spaceKey":"VeilockSupportKB","spaceName":"Veilock Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"VINC","serviceDeskId":2,"kbLinkDomainURLs":["https://nubinityops.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VINC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZWUxMWFjNC02NjE1LTRhZGQtODI5OS0xODI3ZTliYTc5NDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1ODQzNDcyMDgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NTg3NjgxNCwibmJmIjoxNzc1ODc1NjE0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.-kZxfLlY1evPmEZ7JrWcAPlCqFtLK2wrG-ub1CpEV2w","targetCollection":"upload-user-collection--1584347208","endpointUrl":"https://api.media.atlassian.com","clientId":"3ee11ac4-6615-4add-8299-1827e9ba7948","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":83,"projectId":10101,"issueType":{"id":"10101","name":"[System] Service request"},"form":{"name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","intro":"<p>Help for VPN related Issues</p>","instructions":"","icon":10466,"iconUrl":"https://nubinityops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/83","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/83","calendarParams":{"firstDay":0,"date":"2026-04-10T21:46:54-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fd5a426d-53bf-3f55-96b0-05bf755fb15b","appLinkName":"","appLinkUrl":"","spaceKey":"VeilockSupportKB","spaceName":"Veilock Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"VINC","serviceDeskId":2,"kbLinkDomainURLs":["https://nubinityops.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZWUxMWFjNC02NjE1LTRhZGQtODI5OS0xODI3ZTliYTc5NDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1ODQzNDcyMDgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NTg3NjgxNCwibmJmIjoxNzc1ODc1NjE0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.-kZxfLlY1evPmEZ7JrWcAPlCqFtLK2wrG-ub1CpEV2w","targetCollection":"upload-user-collection--1584347208","endpointUrl":"https://api.media.atlassian.com","clientId":"3ee11ac4-6615-4add-8299-1827e9ba7948","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}